Clinic Patient Rights

At PNW Health & Healing, we are committed to providing compassionate, respectful, and high-quality care to all our patients. Understanding your rights as a patient is essential to ensure that you receive the best possible care and feel empowered during your treatment journey. Below is a detailed explanation of your rights as a patient at our clinic.

1. Right to Respect and Dignity

You have the right to be treated with respect and dignity, regardless of your race, gender, age, religion, sexual orientation, or any other personal characteristic. Our staff will provide care in a manner that respects your cultural, social, and personal values.

2. Right to Privacy and Confidentiality

You have the right to privacy and confidentiality concerning your medical care. This includes the right to:

>>Have your personal health information kept private and secure.

>>Be informed about how your medical information will be used and shared.

>>Review and obtain copies of your medical records, with some legal limitations.

>>Request amendments to your medical records if you believe there is an error.

3. Right to Informed Consent

You have the right to receive complete and accurate information about your diagnosis, treatment options, risks, and benefits. This information will be provided in a way you can understand, allowing you to make informed decisions about your care. You also have the right to:

>>Ask questions and receive clear answers about your treatment.

>>Refuse treatment or request a second opinion without fear of retribution.

>>Participate actively in all decisions regarding your healthcare.

4. Right to Access Care

You have the right to receive timely and appropriate medical care. This includes the right to:

>>Schedule appointments in a reasonable timeframe.

>>Receive emergency care when needed.

>>Access specialists and other medical services as required for your condition.

5. Right to Pain Management

You have the right to have your pain assessed and managed appropriately. Our healthcare team will work with you to develop a pain management plan that meets your needs and ensures your comfort.

6. Right to Choose Your Provider

You have the right to choose your healthcare provider. You can select from available qualified professionals within the clinic and have the right to change providers if desired.

7. Right to Communication

You have the right to receive information in a manner that you can understand, which may include:

>>Providing interpretation services if you speak a language other than English.

>>Offering assistance if you have hearing, vision, or speech impairments.

8. Right to Make Complaints

You have the right to voice concerns, complaints, or grievances about the care you receive without fear of discrimination or retaliation. Our clinic will address your concerns promptly and fairly.

9. Right to Participate in Your Care

You have the right to be actively involved in your care plan. This includes:

>>Discussing and setting goals for your treatment.

>>Receiving education and resources to help you manage your condition.

>>Participating in the planning and implementation of your discharge from care.

10. Right to Refuse Treatment

You have the right to refuse any treatment or procedure. If you choose to refuse treatment, our healthcare team will inform you of the potential consequences and work with you to explore alternative options.

11. Right to Advanced Directives

You have the right to make advance directives, such as living wills or durable powers of attorney for healthcare. These documents allow you to specify your healthcare preferences in case you become unable to communicate your decisions.

12. Right to Know Your Caregivers

You have the right to know the names, roles, and qualifications of the healthcare professionals involved in your care. This helps ensure transparency and trust between you and your care team.

13. Right to Ethical Care

You have the right to receive care that adheres to high ethical standards. Our clinic is committed to providing care that is compassionate, evidence-based, and in line with ethical principles.

How We Support Your Rights

At PNW Health & Healing, we strive to ensure that all patients are aware of their rights and receive care that respects these principles. If you have any questions about your rights or if you feel your rights are not being upheld, please contact our Patient Rights Advocate at 503-884-3900 or [email protected].

We are dedicated to providing a supportive and respectful environment where you feel valued and empowered in your healthcare journey. Thank you for choosing PNW Health & Healing for your wellness needs.